Course curriculum

    1. Introduction to conflict resolution

    2. Introductory video

    3. Types of confict

    4. Join the discussion.

    5. The Walk from No to Yes by William Ury

    1. Resolution strategies

    2. Quiz

    1. Communication skills

    2. 10 ways to have a better conversation by Celeste Headlee

    3. Your observational skills.

    4. Key communication skills for conflict resolution

    1. Conflict resolution practice

    2. Conflict resolution case study

    3. Coronation Street Conflict

    4. ChatGPT role play

    1. Your next steps

    2. Setting your objective

    3. Crib cards

    4. Certificate of completion

    5. Feedback

    6. Optional: TKI assessment (additional fees via TKI provider)

About this course

  • £125.00

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